Return & Refund Policy

Returns and Exchanges

Alora offers a 10-day return window on eligible full-priced items from the date of delivery for change-of-mind returns.

Approved change-of-mind returns are issued as store credit only and are not refunded to the original payment method.

Returned items must be:

- Unworn

- Unwashed

- Undamaged

- With all original tags attached

- In their original packaging

- In a condition suitable for resale

Where only one piece of a set requires a size exchange, you may return only the relevant piece where permitted by our customer service team.

Hygiene Policy

For hygiene and health reasons, underwear and other garments worn directly against intimate areas cannot be returned or exchanged for change of mind once:

- The hygiene seal has been removed

- The item has been worn

- The product is no longer in its original hygienic condition

This restriction does not affect your rights where an item is faulty, defective or otherwise covered by the Australian Consumer Law.

Faulty or Damaged Items

If you receive an item that is faulty, damaged or materially different from what was ordered, please contact us as soon as possible after delivery and provide your order number, a description of the issue, and clear photographs where applicable.

Faulty products are not subject to the store-credit-only rule applying to change-of-mind returns.

Where a product has a major failure, you may be entitled to choose a replacement or refund to your original payment method in accordance with the Australian Consumer Law.

For minor faults, Alora may choose to repair, replace or refund the item where permitted by law.

Alora will cover reasonable return shipping costs for confirmed faulty products.

Return Process

1. Email amystorey828@gmail.com with your order number and reason for return.

2. Our team will provide return instructions.

3. Send approved returns using a trackable shipping method.

4. Once received and inspected, approved returns will normally be processed within 10 business days.

Return Shipping Costs

For approved change-of-mind returns, return shipping costs are the customer's responsibility.

For confirmed faulty or damaged products, Alora will cover reasonable return shipping costs.

Australian Consumer Law

Our change-of-mind return policy does not limit or exclude any rights or remedies available to you under the Australian Consumer Law.

Where goods have a major failure, consumers may be entitled to choose between a refund or replacement.

Where a fault is minor, we may choose to repair, replace or refund the product in accordance with applicable law.